Activating Your USC Email Account

Instructions for all Faculty and Staff using the USC "FirstLogin" web site to activate your USC email account. 

If you experience any problems, please contact the ITS Customer Support Center via telephone at 213-740-5555 or email

First Login - Screen 1:
Start by opening the FirstLogin web site and follow the steps below. 

You will need to know:

  • Your name
  • Your birthday
  • Your 10-digit University ID number

Fill in the grey area of the page. It is important to select the proper self-identification of faculty/staff. All faculty/staff of the USC Suzanne Dworak-Peck school of Social Work will select the second radio button even if you do not work at UPC. Next, click on the "Find Username" button at the bottom of the grey area.

If Account Not Found:
If the computer system has a problem locating your account information you will see a error message page below. (If the computer system locates your information, click here to go to the next page of instructions.)

You may receive this message if you are attempting to activate your account before ITS has created it (prior to August 9). You may ALSO receive this message if ITS, in creating your account, mis-entered your name/birthday. This happens to several people each year. The first thing to do is to try again, making sure that you have correctly typed your name, entered your birthdate, and selected the "student" radio button. If you continue to get this error message, contact ITS at the number displayed in the error message.

Email Created:
If the system locates your information you will see this page. WRITE DOWN YOUR USERNAME. This person's username is "sowkitst" which give them a USC email address that is "" Read the account policies statement, then click on the "I Agree" button to continue.

Password Selection:
You now need to select a password for your account. Review the rules on the password selection page for creating your password.

Enter your username (where the form says "Your login name"), your selected password - entered in two boxes, and your 10-digit University ID number. DO NOT INCLUDE DASHES when entering the number. Click the "Set Password" button when you are ready.

If Password Creation Fails:
You may see a variety of error messages if your password does not conform to the system requirements.  Such as; choosing a password MORE than 7 characters, not using at least one non-alpha character, that is either a number 0-9 or a one of the allowed special symbols ( ! @ ^ & * ( ) - + ), not using at least one upper case letter and at least one lower case letter in your password.

There are several other possible error messages that you may see, usually related to using a word that is in the dictionary. Try scrambling the letters, or using the word backward. That is, if you want to use "ready" in your password, change it to "ydaer" - you'll be able to remember that, but it won't be a word the password checker finds and rejects!

If, regardless of what you do, you are unable to set your password, contact Information Technology Services (ITS) at (213) 740-5555.

Password Created:
When you have successfully set your password you will see a message stating your email account is being activated. In the future you can always change your password here without anyone's help. 

Using your USC Email:
Please use your USC email account for all business related to your education. All official notices from the University will be sent to your USC email account. This includes all information from the School of Social Work registrar, the associate and assistant Deans, email from the Blackboard Course Management System and the libraries, as well as many other University offices.  To access your email using a web browser vist

Visit the Information Technology Services website for information about your USC email, using the USC network, security issues and protection from computer viruses and worms.

If you have trouble using your USC email account, please do not hesitate to visit ITS's customer service website or call 213-740-5555 or contact the Suzanne Dworak-Peck School of Social Work Information Technologies staff.